How much wax do I use in my burner?
This is completely your choice there's no right or wrong answer (provided it doesn't overflow the burner) Larger rooms may require more wax for the scent to fill the room. Some don't need much at all. I personally usually break one sample in half, leave a while to melt and see how strong the scent is. If it isn't as strong as i'd like I add more. It's always easier to add to it, than it be too strong and you dislike it. Also, some scents are generally stronger than others so it's definitely better to add small amounts at a time until you get your desired scent throw.
What if I don't like the scent?
Unfortunately we are all very different and some of us won't like certain scents. This is why we do samples, so you can try each scent you like the sound of and then if you want to, you can buy a bag of brittle in that scent. What I would say is step outside of your comfort zone and be open minded, you may be pleasantly suprised. I am a Vanilla kinda girl, who'd have thought i'd be a fan of Peppermint & Eucalyptus!
What do I do if my order doesn't arrive?
You can check your tracking information at anytime on the Royal Mail website. Your tracking number is sent via your transaction once posted. More often than not, Royal Mail attempt delivery and DO NOT leave a card, so you could still be waiting and your parcel is sat at the sorting office waiting to be collected. So always check the status of your delivery, it will tell you there if delivery has been attempted or if someone else signed for it. If it says 'we still have your parcel' after 7 working days, please do let me know and I can sort this for you. Please see 'boring stuff' for further information on this.
Do you have a shop I can buy from?
Unfortunately we don't, however who knows what may happen in the future. We may be able to deliver locally but you must message us first before ordering and I can invoice you. A small delivery fee of £1 will apply which will be added on to your invoice.
What is soy wax and why did you choose it over the others?
Soy wax is vegetable wax derived from the oil of soybeans and is primarily used in candles and wax melts. After they are harvested, the beans are cleaned, cracked, dehulled, and rolled into flakes. It is from these flakes that the oil is extracted to then be hydrogenated. Hydrogenating oil is the process of converting some of its fatty acids from unsaturated to saturated, which raises the melting point of the oil to where it is a solid at room temperature. The end result is soy wax!
Soy wax contains nothing artificial, which makes it a better alternative. Scented candles are traditionally made of paraffin wax, which is made from petroleum and can release harmful toxins into the air when burned or melted. Soy wax also burns cleaner than traditional wax. Because paraffin is made from petroleum, it tends to produce a black soot when it burns that can stain carpets and curtains.